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Privacy notice
Our Privacy Policy
At TMS Custom Ltd we are committed to keeping your personal data and privacy secure.
The privacy policy outlines the details of which data we collect and how we process this data, which has been collected from you or which you have provided to us.
By using our website your accepting that you have read and understood the contents of this privacy notice.
If you have any questions regarding our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please don’t hesitate to contact us on:
Our email address: info@tmscustom.co.uk
Or write to us:
TMS Custom Ltd
24 Sparrow Farm Road
Epsom
KT17 2JL
What data do we collect?
At TMS Custom Ltd collect personal identification information:
- Name
- Gender
- Date of Birth
- Company name (if applicable)
- Street Address
- City/Town/County
- Postal Code
- Email address
- Phone Number
- IP Address
How do we collect your data?
At TMS Custom Ltd we collect your data at point of registration on our website for customers who wish to create an account, or when the checkout process is completed as a guest user.
If checkout is completed as a guest user, no account is created, however the same details are collected as per registration.
Optionally, data can be collected when an order is taken over the phone, or via chat service such as SMS or Whatsapp etc. The customer will be notified of relevant data that is required to place and process an order.
How do we use your data?
At TMS Custom Ltd we collect your data in order to:
- Process your order and manage your account
- Contact you with special offers and product/service updates
- For the purpose of shipping your order, your shipment details will be share with our selected courier company
How do we store your data?
At TMS Custom Ltd, your data is stored on our website hosts’ secure servers. We do not store your payment card information as we do not process transactions directly on our website.
Our use of 3rd party payment gateway
When processing a payment via a 3rd party payment gateway, only the required information is transferred to the 3rd party in order to start the transaction. The rest of the information is provided by you during the checkout process on the 3rd party’s web interface.
Password security
Upon registering for an account, you have created your own secure password, or have been provided with a temporary password which you are required to change. This password enables you to access certain parts of our website. You are responsible for keeping this password confidential.
Retention Policy
At TMS Custom Ltd we keep your data active for the duration that you hold an account with us. We will retain your data for the duration that is stated by law.
Unless explicitly requested by you under GDPR guidelines to have your date deleted. Your data will be stored for up to 7 years for legal and/or accountancy obligations. We may also use your data for statistical purpose in order to improve our services.
We will, however not share your data, without prior written consent.
Our website security
Although at TMS Custom Ltd we cannot guarantee the security your data across the internet, we have taken all necessary precautions to secure the connection between your computer/device and our website.
We have an SSL certificate installed on our servers which encrypts the connection; however, we cannot take responsibility how data is stored on your own device/computer.
Once your information has been received, it will be stored and process appropriately.
Marketing
At TMS Custom Ltd we would like to contact you from time to time with newly available offers, as well new product/service releases, as well as services updates (where applicable)
If you have opted in for our newsletter/marketing, you can always opt out at a later date.
You have the right to stop us from contacting you regarding marketing purposes at any time.
If you wish to unsubscribe from our email marketing/newsletter, please click the unsubscribe link in the newsletter/marketing email. Alternatively, please log in and uncheck the appropriate options in your account.
What are your data protection rights?
At TMS Custom Ltd we would like to make sure you are fully aware of all your data protection rights.
Every user is entitled to the following:
The right to access
You have the right to request for copies of your personal data. We charge you a small fee for this service.
The right for rectification
You have the right to request that we correct any information that you believe is inaccurate. You also have the right to request complete information that you believe is incomplete.
The right to erasure
You have to the right to request that we erase your personal data under certain conditions.
The right to restrict processing
You have the right to object to us processing of your personal data under certain conditions.
The right to data portability
You have the right to request that we transfer the data that we have collected to other organisations or directly to you under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@tmscustom.co.uk or write to us:
TMS Custom Ltd
24 Sparrow Farm Road
Epsom
KT17 2JL
What are cookies?
Cookies are small text files that are placed on your computer to collect standard internet log information and visitor behaviour information.
When you visit our website, we may collect information from you automatically through cookies or similar technology.
For further information http://allaboutcookies.org
How do we use cookies?
At TMS Custom Ltd we use cookies in a range of ways to improve your experience on our website, including;
- Keeping you signed in
- Understanding how you viewed our website
- Showing your recently viewed products
- Cookie law acceptance
How to manage cookies?
You can set your browser to not accept cookies by following the guide on http://allaboutcookies.org, however, in a few cases some of our features may not function correctly/as expected due to cookies being disabled.
Privacy policies of other websites
The TMS Custom Ltd website contains link to other websites. Our privacy policy applies only to our website (www.tmscustom.co.uk). Should you follow any of the link to other 3rd party sites, please familiarise their privacy policy in regard how they use your data.
Changes to our privacy policy
At TMS Custom Ltd we keep our privacy policy under constant review and any updates will be published on this page without any prior notice.
This privacy policy was last updated 17th June 2020.
How to contact us
If you have any questions regarding our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please don’t hesitate to contact us on:
Our email address: info@tmscustom.co.uk
Or write to us:
TMS Custom Ltd
24 Sparrow Farm Road
Epsom
KT17 2JL
How to contact the appropriate authority
Should you wish to report a complaint, or you feel that our company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office on their website: http://www.ico.org.uk